Payment policy

You pay the entire order value to the delivery staff.

Customers use credit/debit/prepaid cards VISA, MasterCard, JCB issued by domestic and foreign banks.

The entire payment system is secured according to PCI-DSS International Standards, customers can feel completely secure when paying in advance via credit / debit card on the website.

The transaction is recorded as successful when the customer receives a notification from the payment gateway system returning the status "Successful transaction" (ensuring balance / limit and customer authentication according to the terms of use of the website). card).

Customers pay the purchase amount using domestic ATM cards issued by 39 domestic banks connected to the payment gateway.

Simple, easy to use, intuitive and safe payment method in just 3 steps:

• Enter card information.
• Customer authentication.
• Pay and receive immediate results.

In addition, to pay by domestic bank card, the customer's card must be registered to use the Bank's online payment or electronic banking feature.

The transaction is recorded as successful when the customer receives a notification from the payment gateway system returning the status "Successful transaction" (ensuring balance / limit and customer authentication according to the terms of use of the website). card).

You will be notified by email or SMS from the time My Kingdom completes the refund procedure for your order.

1. Refund method
2. Refund time
3. Conditions apply

1. Domestic ATM card
2. Within 7 working days
3. Orders paid via domestic ATM card

1. Credit
2. From 10 - 14 working days depending on the cardholder's bank
3. Order payment via credit/debit card

(*) Refund time is calculated from the time Mykingdom.com.vn announces the refund process until you receive the refund.

In case the above time has passed but you still have not received the money or have difficulty during the ordering and payment process, you can contact Mykingdom customer care department via hotline: 1900 1208 ( From Monday to Saturday (08:00 - 17:00) - Sunday (08:00 - 12:00)

1. Why can't I choose Grab delivery method in my order?

This depends on the inventory problem of the packing area near you, or if the product you buy exceeds the size prescribed by Grab transportation unit, you will not be able to choose delivery.

2. I have a gifted Ecode/Voucher, can I buy it online or do I have to visit the store?

Yes, currently all types of Voucher cards (Paper/Top up cards/Ecode) can be applied on the Website or Mykingdom store.

3. I ordered a blue mask, but when it was delivered it was yellow. Can I go to the nearest MKD store to exchange it?

Unfortunately, the above case cannot be supported by MKD, because this product is randomly delivered by Mykingdom and cannot be selected in color, please understand!